FAQ & troubleshooting
Here you can find solutions to frequent user issues and questions
By ATOM1 author24 articles
- Users unable to register in the app
- OTP verification error codes
- Why doesn't the customer receive the SMS code during authorisation in the app?
- Google maps issue
- Vehicle GPS issues
- Blocked customers
- IoT connection missing
- Why can't a customer start their ride?
- How to enable ID verification via Sumsub for your apps?
- How to charge a customer with a debt on their wallet?
- How to receive email notifications about SumSub ID verification events?
- How to prevent customers from riding the vehicle longer than their wallet balance should allow them to?
- Why does the speed limit remain enforced outside of the speed limit zone?
- Why don't I see the discounted vehicle icon in my mobile app?
- Can I view multiple subaccounts in the ATOM service app at the same time?
- How to change the description and screenshots for your app in App Store or Google Play?
- Duplicate apps for other countries
- How to track mobile app analytics using Firebase?
- Partial refunds for the rides
- What to do if you cannot disable 2-factor authentication for your GMail account?
- Can I delete IoT devices, vehicles and whole subaccounts if there's ride history present?
- Can ATOM help me buy additional vehicles or resell some of my vehicles?
- How to make sure the Android user app shows up among the search results in Google Play?
- Migrating your ATOM apps between App Store and Google Play accounts