ATOM Mobility

What to do if your Google Maps are displayed with an overlaid message "For development purposes only"

Google maps issue

Customers not receiving sms verification messages during registration / sign-up

Users unable to register in the app

Issues with receiving SMS codes (OTP messages) when registering or logging into the mobile app

Why doesn't the customer receive the SMS code during authorisation in the app?

Possible reasons why users cannot start a ride or unlock an available vehicle

Why can't a customer start their ride?

Manually blocked and temporary blocked customer cases

Blocked customers

How to enable ID verification via Sumsub for your apps?

How to receive email notifications about SumSub ID verification events?

Vehicle info not updating in the ATOM dashboard and mobile apps, vehicle commands not working from the dashboard

IoT connection missing

How to stop the ride if the wallet balance reaches a certain level.

How to prevent customers from riding the vehicle longer than their wallet balance should allow them to?

Automatic and manual methods to charge a debtor for your service

How to charge a customer with a debt on their wallet?

Why does the speed limit remain enforced outside of the speed limit zone?

Reason for the regular vehicle icon showing up instead of  the star icon of a discounted vehicle

Why don't I see the discounted vehicle icon in my mobile app?

Steps to change the description of your app and/or images in App Store or Google Play

How to change the description and screenshots for your app in App Store or Google Play?

If you wish to have your app but with different logo and global settings

Duplicate apps for other countries

Can I use Google Analytics via Firebase account created by ATOM for my apps?

Am I able to track my mobile app analytics?

Workaround on how to make a partial refund if user had an issue with his ride.

Partial refunds for the rides

How to create fixed verification codes that ATOM team can use to log into your GMail account and onboard your project

What to do if you cannot disable 2-factor authentication for your GMail account?

Can I delete IoT devices, vehicles and whole subaccounts if there's ride history present?

ATOM Mobility vehicle marketplace - platform for buying and selling new and used sharing-ready vehicles.

Can ATOM help me buy additional vehicles or resell some of my vehicles?

How to transfer your iOS and Android apps from one company account to another

Migrating your ATOM apps between App Store and Google Play accounts

How to interpret an error code you're seeing during registration or authentication in your end-user app

OTP verification error codes

ATOM Support

Here you can find solutions to frequent user issues and questions

FAQ & troubleshooting

Platform updates

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Track the progress of all tickets related to your company.

Tickets portal.

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