All Collections
FAQ & troubleshooting
Here you can find solutions to frequent user issues and questions
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Google maps issue
IoT connection missing
Blocked customers
Users unable to register in the app
How to get your vehicles to show up on Google Maps?
Why can't a customer start their ride?
Tips for preventing harm to your vehicles
How to prevent customers from riding the vehicle longer than their wallet balance should allow them to?
How to charge a customer with a debt on their wallet?
Why does the speed limit remain enforced outside of the speed limit zone?
Why don't I see the discounted vehicle icon in my mobile app?
Can I view multiple subaccounts in the ATOM service app at the same time?
How to change the description and screenshots for your app in App Store or Google Play?
How to enable ID verification via Sumsub for your apps?
Duplicate apps for other countries
Partial refunds for the rides
What to do if you cannot disable 2-factor authentication for your GMail account?
Why do taxi drivers go offline in a while?
Mobile app download statistics
MDS (Mobility Data Specification)
GBFS (General Bikeshare Feed Specification)
Why doesn't the customer receive the SMS code during authorisation in the app?
Am I able to track my mobile app analytics?
Can I delete IoT devices, vehicles and whole subaccounts if there's ride history present?
Can ATOM help me buy additional vehicles or resell some of my vehicles?
Migrating your ATOM apps between App Store and Google Play accounts
Loyalty together with subscription