Subscriptions

Creating and maintaining different subscriptions through the dashboard

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Written by Liene Brokane
Updated over a week ago

Subscriptions allow your clients to purchase daily limits usable on your service up front and not worry about getting charged after each ride or purchase subscriptions with predefined limits for the entire validity period of the subscription.

You can set up subscriptions through the dashboard under More -> Subscriptions -> Manage Subscriptions:

Click Add new subscription on the top right-hand side to proceed and fill in the subscription details:

You can create different types of subscriptions (e.g. daily, weekly, monthly passes, etc.) and set limits for each type.

The limits will reset each day in case you have chosen the daily subscription type.
If you wish to not give any included unlocks in a daily subscription, for example, leave this field empty. Your users will have to pay for unlocking a vehicle on top of what they have paid for the subscription.

If you choose a subscription with limits per the whole duration, your subscription limits will not renew each day.


You can also indicate the amount of unlocks included in their subscription. The same applies to the ride minutes, km, and pause minutes.
For "unlimited" values in the subscriptions (e.g., unlimited unlocks per day) simply indicate a very large number that the users would not normally exceed during one day (as the limits are daily, as already mentioned).

Be sure to activate the subscriptions you create so that your users can see them in the apps. Note that existing and activated subscriptions cannot be edited anymore, so if you wish to modify a subscription that's already online, you will have to deactivate it and create a new one.

You can always check in each customer's profile through your dashboard if they have purchased a subscription and if it is still active or has expired.
A subscription is automatically marked as expired on the last day of validity once the customer uses all subscription limits.


Starting from the latest app update, you can set up recurring subscriptions - this will allow your clients to purchase subscriptions that automatically renew when the set-up duration is over. For example, for a 1-day pass, renewal takes place every day; for a 30-day pass, every 30 days etc.).


โ€‹How to activate this:

When creating a new subscription, make sure to enable the auto-renewal option:
In the customer app client will be able to see auto-renewal information for the subscription at the bottom of the screen.


โ€‹Important to note:

- You can have a mix of subscriptions on your service - some with automatic renewal enabled and some subscriptions without it;

- If the payment for an auto-renewable subscription fails, the subscription will be cancelled automatically from the system side, and the user will be notified about it via push notification from your app.

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