Damage report solutions allow you to increase the speed at which you receive information about any pending fleet repairs and help streamline your operator tasks. The clients can report vehicle damages via the user app to you directly (during and after the ride).

This will result in quicker repairs to your fleet, a higher service level and an increase in your client satisfaction. Each report consists of an issue tag (which is customizable, for example, "Dirty"), a problem description and several photos. These reports are recorded and presented to you in the dashboard for review.

The end customers are able to report any damage to a specific vehicle to you via the user app. The user will need to access the vehicle card, choose More and Report:

The customer will need to choose the faulty part from the predefined damage tags (based on vehicle type) on top, then optionally add a more detailed description in the comment field, and attach up to three images showing the particular vehicle issue:

Once the client submits his damage report to you, he will see a confirmation message in the app:

The end-customers can report any damage to a specific vehicle to you via the user app. The user will need to access the vehicle card and choose Report:

The customer will need to choose the faulty part from the predefined damage tags (based on vehicle type) on top, then optionally add a more detailed description in the comment field, and attach up to three images showing the particular vehicle issue:

Once the client submits his damage report to you, he will see a confirmation message in the app:

You will see the damage report information in your sharing or rental dashboard under More -> Damage reports and be able to approve a valid damage report in the dashboard.

Each report has 3 statuses - in review (not verified yet), approved (approved by an administrator) and done (marked as done by a fleet manager). Approved damage reports are visible in the Service app for the maintenance team and can be marked as done via the app or via the dashboard. It is also possible to add Damage reports manually via the dashboard:

If you decide a damage report is not valid, you will be able to reject it through your dashboard and report will be deleted.

NB! In the dashboard section More -> Fleet Maintenance -> Damage reports -> Tags you need to translate the damage tags into your local language(-s) by editing each and adding your local language translation on the bottom:

In this section, you can also delete unnecessary tags or add new ones by choosing "Add tag: option and filling in all necessary information:

For each damage tag you can also define the tag's position in the user app and the applicable vehicle type(-s) where this tag will show up:

In the Service app your operators will be able to see a new damage report for a vehicle by choosing the vehicle and clicking More:

Afterwards, the operators will be able to check the damage reports you have approved, work on repairs, mark the damage report as resolved (Done) and then view it in the Done section:

You can track how many damages were reported by users and by admins, how many were fixed, by whom and how fast - all of this information is easily exportable for further analysis.

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