Currently ATOM Mobility supports two Zendesk features within our existing integration - in-app chat being the most popular one, followed by e-mail marketing / outreach option.
If you want to use in-app chat powered by Zendesk, first you will need to contact Zendesk team, clarify the pricing applicable and open an account there.
NB! Your Zendesk account should have "Messaging" option disabled.
Afterwards follow the below steps:
1. Log into xxx.zendesk.com (xxx varies by client - yourclientname.zendesk.com);
2. Click the gray chat icon at the top right corner:
3. Click on "Simulate visitor":
4. A pop-up window will appear. At the end of the URL, there is your account key - please copy it and forward to ATOM team:
Alternatively, if your can access your Chat dashboard, click on the profile icon at the top right corner and click on Check connection:
The pop-up window should have your account key listed on top right after the Build Version:
Provide this key to ATOM Support team at help@atommobility.com.
NB! If "Messaging" is enabled in your Zendesk account, you will not see AccountKey in Chat screen, and this will prevent ATOM from linking your support chat to your mobile apps.