We’re making the ride experience more efficient for both drivers and riders.
Drivers can now accept a new trip request before completing their current one — specifically, when 7 minutes or less remain on their current ride.
This means less downtime for drivers and shorter wait times for riders.
Here’s how it works:
The system compares estimated arrival times of available drivers.
If a driver who’s finishing a trip can reach the next pickup faster than an idle driver, they’ll receive the request.
Riders will see a note in the app: “Driver is finishing another trip nearby.”
In the driver app, the next request appears as an overlay, showing the distance from the current drop-off point.
Once the first trip ends, the new one automatically starts.
This update helps maximize driver productivity and ensures riders get matched faster — creating a smoother, more connected ride experience for everyone.
Preview from Driver app:
NB! The 'Trip stacking' feature can be enabled or disabled for the platform in the dashboard's System preferences (this is disabled by default).
